COVID-19 & FAQ


COVID-19 Information and Protocols

We are only offering curb side pick up, local delivery and shipping at this time. As the province has mandated, our store will be closed to in-store shopping until further notice.

Please be sure to wear a Health Unit approved mask/face covering when visiting our store to pick up your orders.

Please refer to the Southwestern Public Health COVID-19 information page for further details.

 

FAQ

Are we open all winter?

Yes we are open year round! Check the Contact Us page for operating hours.

   

Do we accept returns?

Yes! For purchases made in store, you can return your regular priced item for a full refund within two weeks (14 days) of purchase as long as you have your receipt and original payment card if you payed with debit or credit.

After two weeks, we will do an exchange or store credit.

 

Are sale items final?

Yes! All items on sale or marked down, are a final sale!

 

Shipping policy/Delivery/Pick ups/Returns

 All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be delays due to COVID related hold-ups, or in our busy seasons in the summer and leading up to Christmas.

*In some cases where the shipping location is very remote, we may be unable to ship for free or at discounted rates even though the order may qualify.
*We will always notify you and await your approval before we ship if your order will require shipping charges or surcharges.
*Free Shipping applies to Canadian addresses only.
*Shipping prices are subject to change at any time. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping for orders over $150.

Local delivery

Free local delivery is available for orders over $50 within Port Stanley, Fingal, Shedden, Union, Sparta and St. Thomas Ontario. 

We will contact you via phone call with the phone number you provide at checkout, when your order is ready in order to finalize a delivery time frame.

In-store pickup

You can skip the shipping fees with free local pickup at our store in Port Stanley. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00am to 2:00pm, Tuesday to Saturday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at team@joshuaandcompany.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept notification of returns up to 14 days after pick up or delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Returns can be made curb-side at our location in Port Stanley or shipped back to us at the customer's expense. We will not cover the cost of return shipping at this time.

Note: any sale items are always final sale.

See our full return policy here.

In the event that your order arrives damaged in any way, please email us immediately at team@joshuaandcompany.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at team@joshuaandcompany.com